LEGAL / TERMS

Terms of Service

Effective and last updated September 19, 2026 · Version 2026-09-19.2

1. Agreement

These Terms of Service (“Terms”) govern access to FYRR’s websites, console, mobile applications, APIs, voice-command features, and related services (the “Services”). By accessing or using the Services, or by accepting these Terms in the console, you agree to them. If you use FYRR for an organization, you represent that you are authorized to bind that organization.

2. Accounts and administrators

You must provide accurate information, protect credentials, and promptly report suspected unauthorized access. Organization administrators control invitations, teams, roles, integrations, recipients, alarm defaults, and other settings. Customers are responsible for authorized use by their users and for removing access when it is no longer appropriate.

3. Authorized and lawful use

You may use the Services only for lawful organizational alerting and response coordination. You must not send false or deceptive emergencies; threaten, harass, or endanger anyone; overload or interfere with the Services; bypass security; probe systems without authorization; use another person’s credentials; or violate privacy, telecommunications, recording, employment, or other applicable laws. You are responsible for obtaining permissions and consents needed to contact recipients and process their information.

4. Critical-alert responsibilities

• Maintain independent communication, escalation, emergency, and business-continuity methods.
• Test devices, permissions, alarm access, battery settings, connectivity, recipients, and integrations regularly.
• Do not rely on an “online,” “sent,” “delivered,” “alerting,” or “acknowledged” status as proof that a person is safe, awake, available, or has completed an assigned action.
• Contact 911 or the appropriate emergency service directly when immediate public-safety assistance is needed.

5. Third-party services

FYRR may depend on third-party networks, app stores, operating systems, device manufacturers, carriers, hosting, push notification, email, SMS, voice, AI, monitoring, and integration providers. Their terms and availability may apply. FYRR is not responsible for third-party failures or changes beyond our reasonable control.

6. Beta features and changes

Beta, preview, drill, AI, and experimental features may be incomplete or change without notice and should be tested before operational reliance. We may improve, replace, suspend, or discontinue features, and may set reasonable limits to protect security, reliability, and other customers.

7. Fees

Paid plans, usage charges, taxes, renewals, cancellation terms, and plan limits will be shown in an order, checkout, or service agreement. Unless stated otherwise, fees are non-refundable except where required by law. Additional carrier, messaging, voice, AI, or integration usage may incur separate charges.

8. Customer content and license

You retain rights in content you submit. You grant FYRR a limited license to host, process, transmit, reproduce, and display that content as necessary to operate, secure, support, and improve the Services. You represent that you have the rights and permissions needed for the content and recipient information you provide.

9. FYRR property and feedback

FYRR and its licensors retain all rights in the Services, software, designs, marks, and documentation. We welcome feedback. You may provide it voluntarily, and FYRR may use it without restriction or compensation.

10. Privacy

Our Privacy Policy explains how we handle information. The Cookie Notice explains browser storage and analytics.

11. Suspension and termination

We may suspend or terminate access for material breach, unlawful or dangerous use, security risk, nonpayment, legal requirement, or conduct that threatens the Services or others. You may stop using the Services at any time, subject to any order or subscription commitments.

12. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” FYRR DISCLAIMS IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY THAT ALERTS WILL BE DELIVERED, HEARD, ACKNOWLEDGED, OR ACTED UPON, OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FYRR WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION. FYRR’S AGGREGATE LIABILITY ARISING FROM THE SERVICES WILL NOT EXCEED THE AMOUNTS PAID TO FYRR FOR THE SERVICES DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. Some jurisdictions do not allow certain limits, so those limits apply only to the extent permitted.

14. Indemnity

To the extent permitted by law, organizations using FYRR will defend and indemnify FYRR from third-party claims arising from their content, recipient data, unlawful or unauthorized use, or breach of these Terms. This section does not apply where prohibited by law.

15. Governing law and disputes

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles. The parties consent to the exclusive jurisdiction of the state and federal courts located in Florida unless a separate written agreement specifies another process or venue. Mandatory consumer rights remain unaffected.

16. Changes to these Terms

We may update these Terms. We will post the new effective date and, for console users, require renewed acceptance when the legal version changes. Continued use after an update takes effect constitutes acceptance where permitted by law.

17. General

These Terms and any applicable order form are the agreement regarding the Services. If part of these Terms is unenforceable, the remainder continues in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; FYRR may assign them as part of a merger, financing, reorganization, or sale of assets.